Terms and Conditions

ADVANCED ADVENTURES LTD

1. Booking

1.1 Advanced Adventures Limited, provides transportation, accommodation bookings, restaurant meals, excursions, and other services in cooperation with independent suppliers.

1.2 All information given in the itinerary to the travel agency/wholesaler is to the best of Advanced Adventures Limited’ knowledge and based on the latest information available. Advanced Adventures Limited cannot be liable for modified information from third parties after the moment of sending, nor for any obvious typing errors.

1.3 To reserve flights and gorilla permits we need full passenger names as they appear in passports, their nationality and passport numbers.

1.4 The travel agency/wholesaler must inform Advanced Adventures Limited of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. Advanced Adventures Limited will meet the requests if possible.

1.5 All packages are subject to availability and not guaranteed until confirmed. Many accommodations offered by Advanced Adventures Limited have limited capacity and therefore it is essential to make reservations well in advance.

1.6 In the event the travel agency/wholesaler wishes to amend his reservation in any way, Advanced Adventures Limited will verify the level of realization of the preferred adjustment and confirm accordingly.

Advanced Adventures Limited reserves the right to charge an amendment fee conforms to the actual costs, which will be added to the total invoice.

1.7 Advanced Adventures Limited reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances.

2. Prices

2.1 The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated differently: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as noted in the itinerary, park entrance fees and ranger fees, airport transfers where, applicable, ground transportation, English speaking driver/guides and bottled mineral water in the, vehicle.

2.2 Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, multilingual, guides, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other  items of personal nature.

2.3 Prices given by Advanced Adventures Limited to the travel agency/wholesaler for the requested itineraries will be quoted as net rates, unless stated differently. The travel agency/wholesaler reserves the right to add his or her own markup to its sole discretion.

2.4 Prices on the website or quoted to the travel agency/wholesaler are subject to change without notice and are not guaranteed until confirmed.

 2.5 Advanced Adventures Limited reserves the right to adjust the price at any time should there be any fluctuation in the exchange rate or increase in the cost of any proportion of the tour, though the company will make every effort to minimize the increase.

2.6 Any changes in pricing that may occur before, during or after a purchase, as a result of a change of the travel agency/wholesaler are not the responsibility of Advanced Adventures Limited.

3. Realization of the tour

3.1 No guarantees can be given for game viewing as it is a privilege to see animals in their natural habitat. The travel agency/wholesaler should advise his clients to take caution when viewing the animals and follow up on the instructions given by either the tour guide or rangers.

3.2 A Gorilla or Chimpanzee permit guarantees clients to track the primates in question to their location but does not guarantee that the animals will be in plain sight.

3.3 Accommodation is based on a twin or double bedded room, tent or Banda, with private bathroom where possible. Single rooms may be available with the payment of a supplement fee and can only be guaranteed after booking.

3.4 Advanced Adventures Limited reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available Advanced Adventures Limited may substitute the next best quality hotel or suggest a superior at an extra charge.

3.5 The mode of transport utilized will be dependent on the number of clients and the route taken based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.

3.6 Experienced English speaking driver/guides are provided, who will be the only persons allowed to drive the vehicles of Advanced Adventures Limited. The driver’s decision on all matters, such as the route taken, is final.

3.7 Advanced Adventures Limited reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases alternative arrangements will be made as circumstances permit.

3.8 Advanced Adventures Limited reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.

3.9 The right will be retained to refuse any person from participating or continuing any tour if, in Advanced Adventures Limited’s’ opinion or in the opinion of any other person in authority, the person concerned behaves in such a way to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made Advanced Adventures Limited shall not be liable for expenses incurred as a result of the termination.

4. Booking of permits and payment

4.1 All tours will be booked and confirmed only after receiving a 30% deposit of the confirmed safari.

In case of gorilla permits a full advance payment of the permit fee is required.

4.2 Gorilla and chimp permits will be bought in advance after receiving a full deposit of the permit fee.

4.3 The payment for the safari is due no later than 42 days prior to the safari, unless agreed differently.

4.4 Bookings made within 42 days before arrival must be fully paid at the time of confirmation.

4.5 If payment is not received in accordance with the above, Advanced Adventures Limited has the right to cancel the booking.

4.6 Payment can be made by VISA credit card, bank transfer or received in cash, in any way before the start of the safari. Note that payments by VISA credit card involve a 5% service charge and transactions have to be made at least two months prior to the start of your safari. Regretfully, traveler cheques are not accepted as of now.

4.7 The costs of international transactions (or 5% service charge in case of credit card payment) are to be fully paid by the travel agency/wholesaler.

5. Cancellations and Refunds

5.1 All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Advanced Adventures Limited.

5.2 The following cancellation charges apply:

60 days or more prior to arrival 10% charge

59 – 32 days prior to arrival 25% charge

31 – 8 days prior to arrival 50% charge

7 – 3 days prior to arrival 75% charge

48 hours or less prior to arrival 100% charge

5.3 Gorilla permits and air tickets are 100% non-refundable. However, in case of any cancellations Advanced Adventures Limited shall first commit itself to resell the gorilla permits on behalf of the travel agency/wholesaler to other tour companies or individuals. If the cancelled gorilla permits are resold successfully, the permit fee will be refunded minus any possible expenses.

5.4 No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.

6. Complaints

6.1 Advanced Adventures Limited shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.

6.2 Complaints must be reported immediately to the Advanced Adventures Limited representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction the complaint should be reported in written form through the travel agency/wholesaler and not later than 30 days after completion of the tour.

6.3 Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.

7. Liability

7.1 Advanced Adventures Limited will make every effort to ensure that all arrangements and services connected to the safari will be carried out as specified in the most efficient and effective way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Advanced Adventures Limited does not accept liability for errors or omissions of such suppliers.

7.2 Advanced Adventures Limited shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.

7.3 Whilst every care is taken, Advanced Adventures Limited cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.

7.4 Advanced Adventures Limited cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.

7.5 It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.

7.6 It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.

7.7 Clients are strongly advised to obtain a comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while out on a safari with Advanced Adventures Limited.

7.8 The respective laws of the country govern Advanced Adventures Limited liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.